Q: How about your MOQ QTY?
A: Normally our MOQ is 200 pieces for each molding.
Q: Do you have overseas offices or distributors?
A: Currently no, but we will put it very obviously on our website if so.
Q: Do you have certificate to prove the quality?
A: Yes, so far we have authoritative test report from SGS to prove our quality. More will come.
Q: Do you accept molding customization?
A: Yes, we can customize the molding according to customer’s requirements, but the order quantity must be large, otherwise we will charge an extra fee for raw material production.
Q: What’s your usual lead time?
A: Our usual lead time is 25-30 days. For a tight schedule, we will keep you informed first.
Q: Do you use recycled material?
A: Absolutely not.
Q: Are there wear layer and UV coating on molding?
A:It depends on customer requirement. Normally, all types of molding have 0.1mm wear layer on except stair treads which use 0.3mm wear layer. The UV coating is optional.
Q: How do you solve customer complaints?
A: Customers can claim a refund if our products break or discolor during the warranty period.
Q: How about your warranty?
A: We offer warranties for different type of molding; even the same product may have different warranty. Please inquire more.
Q: What kind of payment can you accept?
A: We prefer TT, but other payment like LC, DP can also be accepted after discussion.