Q: How about your MOQ QTY?

A: Normally our MOQ is 200 pieces for each molding.

Q: Do you have overseas offices or distributors?

A: Currently no, but we will put it very obviously on our website if so.

Q: Do you have certificate to prove the quality?

A: Yes, so far we have authoritative test report from SGS to prove our quality. More will come.

Q: Do you accept molding customization?

A: Yes, we can customize the molding according to customer’s requirements, but the order quantity must be large, otherwise we will charge an extra fee for raw material production.

Q: What’s your usual lead time?

A: Our usual lead time is 25-30 days. For a tight schedule, we will keep you informed first.

Q: Do you use recycled material?

A: Absolutely not.

Q: Are there wear layer and UV coating on molding?

A:It depends on customer requirement. Normally, all types of molding have 0.1mm wear layer on  except stair treads which use 0.3mm wear layer. The UV coating is optional.

Q: How do you solve customer complaints?

A: Customers can claim a refund if our products break or discolor during the warranty period.

Q: How about your warranty?

A: We offer warranties for different type of molding; even the same product may have different warranty. Please inquire more.

Q: What kind of payment can you accept?

A: We prefer TT, but other payment like LC, DP can also be accepted after discussion.